Returns & Exchanges

At Koala®, we want you to love your home as much as we do, which is why we offer a 120-night trial period to ensure your new furniture is the perfect fit. If you are not completely satisfied, we provide a seamless return process with full refunds on all eligible items.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to begin the process.

• 2.
  Prepare Your Item

  Carefully disassemble your furniture if necessary and place it in its original packaging to ensure safe transit.

• 3.
  Schedule a Pickup

  Choose a convenient date for our specialized courier team to collect the item directly from your doorstep at no extra cost.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned item, your refund will be processed back to your original payment method within 5-10 business days.